FAQs

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Derby Serviced Apartments - FAQs

WHAT SERVICES AND FACILITIES ARE INCLUDED IN THE RATE PER NIGHT?

All of our apartments are fully furnished and include the following:

  • High speed free fibre optic broadband
  • 4K Smart TV
  • Fully equipped kitchen (including all cooking utensils, crockery and cutlery)
  • Washing machine/clothes dryer
  • Iron/ironing board
  • Hairdryer
  • Fresh towels and linen
  • Weekly housekeeping service
  • Complimentary welcome pack which includes cereal, milk, tea, coffee, toiletries and cleaning essentials.

HOW OFTEN ARE THE ROOMS SERVICED?

The apartments include a weekly housekeeping service. This service consists of a full clean in every room, a linen change and a towel change (fresh towels are replaced every three days along with a bin change). Please note that this service does not include washing the dishes.

HOW DO I GET ACCESS TO MY APARTMENT AND WILL I BE MET ON ARRIVAL?

If you are checking in during office hours Monday - Friday 9.00am - 6.00pm then you will need to go to Reception upon arrival and meet a member of our guest services team. The team member will then check you in, show you to your room and show you where everything is and how everything works. They will answer any questions that you may have and ensure that you are happy and comfortable before leaving you to enjoy your stay.

Alternatively, if you are arriving to check in out of office hours then you will be provided with self-check in instructions. Should you prefer a meet and greet service outside of office hours then please feel free to contact us so that we can make the necessary arrangements (please note that depending on the time, there may be a charge).

HOW MUCH NOTICE DO I NEED TO PROVIDE IF I WISH TO CANCEL?

The amount of notice required to cancel a booking depends on the length of the booking;
For bookings of 4-6 nights we require a minimum of 72 hours notice
For bookings of 7-27 nights we require a minimum of 7 nights notice
For bookings of 28+ nights we require a minimum of 14 nights notice

All cancellation notice must be sent in writing to reservations@thestaycompany.com
Our full cancellation policy will be sent to you upon booking. 

WHERE DO I PARK?

The is a free on site car park with allocated parking per apartment.

CAN I BRING MY PET?

If you wish to bring a pet please contact our team to discuss Monday - Friday 9.00am - 6.00pm.

CAN I SMOKE?

The apartments, balconies and all communal areas in the building and car park are strictly non-smoking.

HOW CAN I FIND OUT MORE?

For more information please contact us via e-mail or telephone and we will be happy to assist you. Many of our guests are staying in serviced apartments for the first time and our team are more than happy to help with any specific requests or queries you may have. We are available to take your call from Monday to Friday 9.00am to 6.00pm.
Our contact details can be found on the ‘Contact us’ section of this website.