Privacy Policy

Privacy Policy

Under new data protection laws, we must inform you of how we use your data.

All information collected or properly obtained during the booking process will be processed in accordance with our website use terms and are incorporated into these conditions

Your data will be stored and used by The Stay Company Limited to process your serviced accommodation bookings, to contact you regarding your bookings or to keep you informed of any future services we believe may be of interest. We will not share your data with any other organisation and your data will not be used for any other purpose.

For each booking placed with The Stay Company Living Limited we will retain your name, email address, telephone number and booking summary information for 90 days after the check-out date in case we need to contact you.

For each reservation enquiry which does not result in a booking, we will retain your name, email address, telephone number and booking request for 90 days after the enquiry is received in case we need to contact you.

If we have not communicated with you further during this time, we will delete your personal data at the end of this period.   

To see the data we hold about you, details of how we use and store your data, or to receive further details regarding your rights, please contact our Data Protection Officer via e-mail at

You may withdraw at any time your consent to our retention of your data by contacting us as above. This wouldn’t affect any use of your data up until that point but would take immediate effect from when we receive your request.

You may also request at any time that we delete any or all personal data The Stay Company Limited holds about you. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, but we would always inform you at the time were this the case.

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