What services and facilities are included at Mill Street?

All our apartments are fully furnished and include the following:

High speed free fibre optic broadband
4K Smart TV Fully equipped kitchen (including all cooking utensils, crockery and cutlery) 
Washing machine/clothes dryer
Iron/ironing board 
Fresh towels and linen 
Weekly housekeeping service 
Complimentary welcome pack which includes cereal, milk, tea, coffee, toiletries and cleaning essentials.

How often are the rooms serviced?

The apartments are fully cleaned after each guest, for our more long term guests, your booking fee includes a weekly housekeeping service. This service consists of a full clean in every room, a linen change and a towel change. Please note that this service does not include washing the dishes.

How do I get access to my apartment and will I be met on arrival?

You shall receive a code by 11AM to your booking e-mail address which will give you access to your keys. If you do require any assistance please feel free to let us know on 0330 223 3033.

How much notice do I have to provide if I wish to cancel?

The following applies to direct bookings if you have booked with a 3rd party booking platform you will need to contact them for further information,

The amount of notice required to cancel a booking depends on the length of the booking;

For bookings of 4-6 nights we require a minimum of 72 hours notice For bookings of 7-27 nights we require a minimum of 7 nights notice For bookings of 28+ nights we require a minimum of 14 nights notice

All cancellation notice must be sent in writing to reservations@thestaycompany.com Our full cancellation policy will be sent to you upon booking. 

Where can I park at Mill Street? 

Our Mill Street location features a secure gated parking. The car park entrance is located on Mill Street and the code will be sent to you with your checking in information pack.

Is there good access to public transport and nearby cities?

Derby has a fantastic public transport system in place and quick links to all surrounding areas and nearby cities. 

Can I bring my pet?

If you wish to bring a pet please contact our team to discuss Monday - Friday 9.00am - 6.00pm.

Can I smoke?

The apartments, balconies and all communal areas in the building and car park are strictly non-smoking.

How can I find out more?

For more information please contact us via e-mail or telephone and we will be happy to assist you. Many of our guests are staying in serviced apartments for the first time and our team are more than happy to help with any specific requests or queries you may have. We are available to take your call from Monday to Friday 9.00am to 6.00pm. 

Where are the best places to eat in Derby?

Whether it’s casual dining, a grab-and-go lunch or a fine dining experience, Derby has an exciting array of wonderful eateries to choose from. You can find out more about recommended places to eat here: VisitDerby

Where are the best places to shop in Derby?

Derby is home to Derbion shopping center. With almost 200 stores and services including an 800-seat food court and a 12-screen cinema, you're guaranteed never to be bored.

Our contact details can be found on the ‘Contact us’ section of this website.

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