What services and facilities are included at Whitefriars House?

All our apartments are fully furnished and include the following:

High speed free fibre optic broadband

4K Smart TV
Fully equipped kitchen (including all cooking utensils, crockery and cutlery)
Washing machine/clothes dryer
Iron/ironing board
Hairdryer
Fresh towels and linen
Weekly housekeeping service
Complimentary welcome pack which includes cereal, milk, tea, coffee, toiletries and cleaning essentials.

How often are the rooms serviced?

The apartments are fully cleaned after each guest, for our more long term guests, your booking fee includes a weekly housekeeping service. This service consists of a full clean in every room, a linen change and a towel change. Please note that this service does not include washing the dishes.

How do I get access to my apartment and will I be met on arrival?

You shall receive a code by 11AM to your booking e-mail address which will give you access to your keys. If you do require any assistance please feel free to let us know on 0330 223 3033.

How much notice do I have to provide if I wish to cancel?

The following applies to direct bookings if you have booked with a 3rd party booking platform you will need to contact them for further information,

The amount of notice required to cancel a booking depends on the length of the booking;

For bookings of 4-6 nights we require a minimum of 72 hours notice For bookings of 7-27 nights we require a minimum of 7 nights notice For bookings of 28+ nights we require a minimum of 14 nights notice

All cancellation notice must be sent in writing to reservations@thestaycompany.com Our full cancellation policy will be sent to you upon booking.

Where can I park at Whitefriars House?

Whitefriars House features a limited number of secure off-road parking that can be booked prior to your stay by contacting our guest services team.

Is there good access to public transport and nearby cities?

Nottingham has a fantastic public transport system in place and quick links to all surrounding areas and nearby cities. Nottingham also boasts an excellent tram network to help you get around the city quickly.

Is your accommodation close to natural parks or walks?

If you find you have the opportunity to unwind, relax and enjoy the great outdoors, Nottingham and its surrounding areas offer a vast array of tranquil walks and outdoor activities. Fancy a drive out of town? Head for the history laden hills of Sherwood Forest, or keep it more local with a walk around the beautiful surroundings of Wollaton Hall.

Are there sports & leisure facilities near Whitefriars House?

If you are staying with us long enough to require access to leisure facilities, there are a range of leisure complexes only a short distance away from our Nottingham serviced apartments. If you’re looking for a spot of luxury, the David Lloyd Club offers a gym, tennis courts & swimming pool, with

Can I smoke?

The apartments, balconies and all communal areas in the building and car park are strictly non-smoking.

How can I find out more?

For more information please contact us via e-mail or telephone and we will be happy to assist you. Many of our guests are staying in serviced apartments for the first time and our team are more than happy to help with any specific requests or queries you may have. We are available to take your call from Monday to Friday 9.00am to 6.00pm.

Where are the best places to eat in Nottingham?

Whether it’s casual dining, a grab-and-go lunch or a fine dining experience, Nottingham has an exciting array of wonderful eateries to choose from. You can find out more about recommended places to eat here: BBC Good Food Olive Magazine TripAdvisor - Nottinghamshire Places To Eat

Where are the best places to shop in Nottingham?

Nottingham is a fantastic city for enjoying a spot of shopping, whether you're looking to hit the high street names, or browse luxury brands, you can find it all at Victoria Centre. Alternatively, there is The Exchange, which hosts an unrivalled mix of 17 exclusive stores offering designer labels in fashion, gifts, art and home shops, as well as two noted eateries.