SERVICED APARTMENTS - FAQS

WHAT SERVICES AND FACILITIES ARE INCLUDED IN THE NOTTINGHAM ACCOMMODATION?

All of our apartments are fully furnished and include the following:

High speed free fibre optic broadband
4K Smart TV
Fully equipped kitchen (including all cooking utensils, crockery and cutlery)
Washing machine/clothes dryer
Iron/ironing board
Hairdryer
Fresh towels and linen
Weekly housekeeping service
Complimentary welcome pack which includes cereal, milk, tea, coffee, toiletries and cleaning essentials.

HOW OFTEN ARE THE ROOMS SERVICED?

The apartments include a weekly housekeeping service. This service consists of a full clean in every room, a linen change and a towel change (fresh towels are replaced every three days along with a bin change). Please note that this service does not include washing the dishes.

ARE THERE PLACES TO EAT IN NOTTINGHAM?

Whether it’s casual dining, a grab-and-go lunch or a fine dining experience, Nottingham has an exciting array of wonderful eateries to choose from. You can find out more about recommended places to eat here: BBC Good Food Olive Magazine TripAdvisor - Nottinghamshire Places To Eat

WHAT SHOPPING OPTIONS ARE THERE IN NOTTINGHAM?

Nottingham is a fantastic city for enjoying a spot of shopping and has earned a strong reputation for leading the way when it comes to style. Whether you're looking to hit the high street names, or browse luxury brands, you can find it all at INTU Victoria Centre. Alternatively, there is The Exchange, which hosts an unrivalled mix of 17 exclusive stores offering designer labels in fashion, gifts, art and home shops, as well as two noted eateries.

HOW DO I GET ACCESS TO MY APARTMENT AND WILL I BE MET ON ARRIVAL?

If you are checking in during office hours Monday - Friday 9.00am - 3.00pm then you will need to go to Reception upon arrival and meet a member of our guest services team. The team member will then check you in, show you to your room and show you where everything is and how everything works. They will answer any questions that you may have and ensure that you are happy and comfortable before leaving you to enjoy your stay.

Alternatively, if you are arriving to check in out of office hours (after 3pm) then you will be provided with self-check in instructions. Should you prefer a meet and greet service outside of office hours then please feel free to contact us so that we can make the necessary arrangements (please note that depending on the time, there may be a charge).

HOW MUCH NOTICE DO I NEED TO PROVIDE IF I WISH TO CANCEL?

The amount of notice required to cancel a booking depends on the length of the booking;

For bookings of 4-6 nights we require a minimum of 72 hours notice
For bookings of 7-27 nights we require a minimum of 7 nights notice
For bookings of 28+ nights we require a minimum of 14 nights notice

All cancellation notice must be sent in writing to reservations@thestaycompany.com
Our full cancellation policy will be sent to you upon booking.

WHERE DO I PARK AT DEVONSHIRE COURT?

Our Nottingham accommodation features secure off-road parking, giving you peace of mind throughout your stay.

IS THERE GOOD ACCESS TO PUBLIC TRANSPORT & NEARBY CITIES?

Nottingham has a fantastic public transport system in place and quick links to all surrounding areas and nearby cities. Nottingham also boasts an excellent tram network to help you get around the city quickly. If you’re staying at The Stay Company’s Devonshire Court location, you’ll be pleased to know our accomodation is just a short distance from Nottingham Train Station.

IS YOUR ACCOMMODATION CLOSE TO NATURAL PARKS OR WALKS?

If you find you have the opportunity to unwind, relax and enjoy the great outdoors, Nottingham and its surrounding areas offer a vast array of tranquil walks and outdoor activities. Fancy a drive out of town? Head for the history ladden hills of Sherwood Forest, or keep it more local with a walk around the beautiful surroundings of Wollaton Hall.

ARE THERE SPORTS & LEISURE FACILITIES NEAR YOUR NOTTINGHAM ACCOMMODATION?

If you are staying with us long enough to require access to leisure facilities, there are a range of leisure complexes only a short distance away from our Nottingham serviced apartments. If you’re looking for a spot of luxury, the David Lloyd Club offers a gym, tennis courts & swimming pool, with

CAN I BRING MY PET?

If you wish to bring a pet please contact our team to discuss Monday - Friday 9.00am - 6.00pm.

CAN I SMOKE?

The apartments, balconies and all communal areas in the building and car park are strictly non-smoking.

HOW CAN I FIND OUT MORE?

For more information please contact us via e-mail or telephone and we will be happy to assist you. Many of our guests are staying in serviced apartments for the first time and our team are more than happy to help with any specific requests or queries you may have. We are available to take your call from Monday to Friday 9.00am to 6.00pm.

Our contact details can be found on the ‘Contact us’ section of this website.