Meet the management team making the magic happen at Derby’s HQ

Guests come first – and that’s why The Stay Company’s Raza Siddiqui, Sara Boguslawska and their six-strong team are at the end of a telephone, 24 hours a day, seven days a week.

Round the clock, they’re on call, answering queries and requests from new arrivals and departing customers.

It is definitely service with a smile as the busy department supports guests, responds to online bookings, and ensures all working practices at The Stay Company run smoothly.

THIS WILL WARM YOUR HEART: One bitterly cold day, Raza, The Stay Company’s Head of Operations, once dashed to one of the serviced apartments and turned the heating on after a business client made a last-minute reservation and revealed that she wasn’t going to arrive in Derby until the middle of the night!

Raza says his team is all about giving customers the attention they deserve.

He said: “Honestly, we all love to help. We take it in turns to be ‘on call’.

“The other week, when I was manning the phone, a couple called at 11pm because they couldn’t get their oven to work. I talked to them while they looked at the guidebook in the apartment, and it turned out that they hadn’t switched it on at the socket!

“Just a few minutes on the phone and the issue was resolved and the guest could cook their supper – pizza, I think!”

Service with a smile

It’s at times like these that you’re lucky to have Raza, Sara or one of their team on the other end of the telephone.

There’s nothing they don’t know about the business or the range of stylish serviced apartments they offer at The Stay Company’s many sites across Derby and Nottingham.

“We don’t have a 24-hour reception desk where we can greet guests with a smile,” explains Sara, The Stay Company’s Guest Services Manager. “But we are always here on the other end of the phone with a smile, day or night.

“When our guests make their reservations, we must be responsive and efficient, helpful, and kind – and that’s our way of ‘smiling’ at them.

“It is so important that we manage the bookings, and everything else in between, with speed, accuracy, and efficiency.

“We have such a wonderful team, and nothing is ever too much trouble when the phone rings or someone enquires about booking one of our serviced apartments. Raza and I are very lucky because we know that every member of our team cares about our guests.”

Be prepared – always. That’s the motto at Derby’s HQ

Raza and Sara have a hefty workload but thanks to support from their team, they smash it.

The reason they’re so good at their jobs? They never take their eyes off the booking diary and are supported by likeminded colleagues who also know the business well.

At any time, reservations can flood in, and the team must act fast and assign suitable serviced apartments to their new arrivals.

A last-minute booking certainly doesn’t mean that The Stay Company isn’t ready to welcome you! If apartments need turning around in double quick time, so a returning guest can have the room they like, the operations team WILL, simply and effortlessly, make it happen for them.

Raza said: “It’s not uncommon for Sara or I to go and make the room ready ourselves if the housekeeping team are out on other jobs. It’s absolutely no trouble if a guest wants a certain apartment.

“When I joined The Stay Company, I was rubbish at making up a bed with fresh linen – but I’m pretty good at it now,” he laughed.

“Sara’s still better than me, though. But if we need to be fast, then we will both go – or someone from the team will assist. The very last thing we want to happen is to lose a booking or not give guests what they’re asking for.”

And finally…

It’s The Stay Company’s goal to provide guests with a ‘home from home’ experience - and here, you’re in safe hands.

Raza, Sara and the team love welcoming returning clients. It’s validation that the business is succeeding and shows that the serviced apartments here in Derby and other sites across Nottingham, are just that – a home from home.

Get in touch with our team to book your stay today.